As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Indonesia. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers in Indonesia.
Proactively build relationships with customers to achieve loyalty and advocacy within their organization
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
Own and project manage the on-boarding process for new customers
Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Who You Are:
Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
Fluent in written and spoken English and proficiency in Bahasa-Indonesia would be valuable to run customer meetings and provide direct support to customers in Indonesia that this role will support
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Da
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