We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications.
You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escalate tickets, maintain user access, support month-end activities, and help improve operational processes over time.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Key Responsibilities
L1 Support & Ticket Management
Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs
Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets
Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds
User Administration & Access Management
Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable
Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles
Run regular access certification reviews and clean up inactive accounts
Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes
Configuration & Admin Tasks
Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects
Support Finance teams with month-end and quarter-end tasks — running scheduled jobs, validating data loads, and confirming system readiness
Assist in testing configuration changes or patches in sandbox environments before promoting to production
Maintain system documentation including configuration guides, data dictionaries, and change logs
Stakeholder Coordination
Liaise with Level 2/3 support teams and external vendors for escalated issues requiring deeper technical or functional expertise
Participate in regular system health reviews and communicate recurring pain points to the broader product leads
Process Improvement & Compliance
Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume
Follow ITIL-aligned change and incident management processes
Support SOX and audit activities by providing user access logs, change documentation, and system evidence as required
Review all Saas applications periodically and share POV on possible consolidations
Security Administration
Serve as the first line of defence for security-related requests across all Finance applications — managing role assignments, permission changes, and access removals in a timely and auditable manner
Maintain and enforce least-privilege access principles; review and challenge access requests that exceed job function requirements before provisioning
Run periodic user access reviews (UARs) across NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment, and Tax & Treasury systems; document findings and remediate exceptions within agreed SLAs
Monitor and action Joiner-Mover-Leaver (JML) events — ensure access is provisioned on day one for joiners, updated promptly for role changes, and revoked on the last day for leavers
Coordinate with IT Security and Identity & Access Management (IAM) teams on SSO/SAML provisioning via Okta or equivalent; troubleshoot authentication and MFA issues for Finance application users
Investigate and escalate suspected unauthorised access, unusual login activity, or policy violations to the IT Security team; preserve evidence and document the incident timeline
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