Technical Quality Specialist

<div class="content-intro"><p>Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p></div><p class="font-claude-response-body break-words whitespace-normal">As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers. You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.</p> <p class="font-claude-response-body break-words whitespace-normal">We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma. The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.</p> <p class="font-claude-response-body break-words whitespace-normal">This is a full time role that can be held from one of our US hubs or remotely in the United States.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>What you'll do at Figma:</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Contribute to social support efforts by engaging with customers and users on social media and community platforms</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Adapt to supporting customers across multiple products — including billing, account management, and occasional weekend or holiday coverage — to ensure global customer support</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>We'd love to hear from you if you have:</strong></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">4+ years of experience working in a QA or Support environment for a technical SaaS product</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience collaborating closely with Engineering and Product teams</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Troubleshooting and debugging